This Privacy Policy (the “Policy”) describes how Ubiquiti Inc. and its subsidiaries and affiliates ("we", "us", "our") collect and use personal and other information through our 1) websites located at www.ui.com, and their sub-domains and any other websites hosted by us (collectively the “Sites”), (2) services or software accessible or downloadable through the Sites (“Web Apps”), (3) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), (4) software (“Firmware”) that is installed on Ubiquiti hardware products (“Products”) and (5) subscription services, including services that can be accessed using the Web Apps and Mobile Apps (“Subscription Services”), all for use in conjunction with Products. The term “Services” means the Sites, Web Apps, Mobile Apps, Firmware, Subscription Services and Products. The term “you” or “your” as used in this Policy, means any person or entity who accesses or uses the Services.
PLEASE READ THIS POLICY CAREFULLY. BY USING, ACCESSING OR DOWNLOADING ANY OF OUR SERVICES, YOU ACCEPT AND AGREE TO THE PRACTICES DESCRIBED IN THIS POLICY, ON BEHALF OF YOURSELF AND ALL PERSONS AND BUSINESSES FOR WHOM YOU ARE REPRESENTING.
This Policy is incorporated by reference into and is subject to any applicable terms governing the Service(s) that you are using, including the general Terms of Service, which are available here, and the End User License Agreement, which is available here. By using the Services, you accept and abide by these additional policies.
Please feel free to contact us, as provided in Section 14, with any questions or comments about this Policy.
We, including Ubiquiti Inc., Ubiquiti Energy, LLC, 6408 Equipment LLC, Ubiquiti Distribution LLC and Ubiquiti Labs, LLC, comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your Personally Identifiable information. If you wish to access, modify or have any dispute regarding your User Information, including Personally Identifiable Information, please first contact us with any questions, comments or concerns as follows:
If you are a E.U./U.K. resident, please click here to complete and submit an online request form.
If you are a California resident, please click here to complete and submit an online request form. You may also call us at 1-844-505-1181.
For all other inquiries, please click here to complete and submit an online request form.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may seek further assistance, at no cost to you, from JAMS, which is an independent dispute resolution body in the United States. Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration. We also commit to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with advice given by the panel with regard to human resources data transferred from a European country participating in the Privacy Shield in the context of the employment relationship. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).