UI Europe Store Terms and Conditions

OUR TERMS AND CONDITIONS WERE UPDATED ON May 14, 2020

These are the terms and conditions governing the use of this webstore (the “Store”) and the agreement that operates between us and you (the "Terms"). These Terms set out the rights and obligations of all users (“you" or "your") and those of Ubiquiti International Holding B.V., acting through its Czech branch and affiliates ("us", "we" or "Ubiquiti") in relation to the goods and services offered by Ubiquiti through the Store or any of the other websites to which we may link (collectively known as the "Sites"). Before you click on the "Complete Order" button at the end of the ordering process, please carefully read these Terms.

By using any of the Sites or placing an order through the Store, you are consenting to be bound by these Terms, as well as the Terms of Service, the Privacy Policy and the Limited Warranty (collectively with the Terms, the “Policies”). If you do not agree to all of the Policies, do not place an order on the Store.

FOR IMPORTANT DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY, SEE SECTION V.

To get in touch with Ubiquiti regarding your order on the Store, please email us at eu.store@ui.com.

  1. Basis of the Contract.

    1. Ordering/Conclusion of Contract. The information set out in the Terms and the detail contained on the Sites do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and Ubiquiti until your order has been accepted by us. Your receipt of a confirmation from us does not constitute an acceptance of your order; we are simply confirming that we received your order. All orders are subject to further acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (the “Contract”) will only be formed when we send you the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation.
    2. Refusal of Order. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation. We reserve the right at any time after receiving your order and prior to issuing a Shipping Confirmation to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
  2. Pricing.

    1. Prices may be shown in local currencies but payments will only be processed in euros. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
    2. We strive to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, we may make changes to any product or services offered on any of the Sites, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Sites with respect to products and services may be out of date, and we make no commitment to update the materials on the Site with respect to such products and services.
  3. Risk and Title; Delivery.

    1. The title of the purchased products passes to you when the product is delivered only if payment in full has been made.
    2. While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low product availability. You acknowledge that all scheduled shipment dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.
  4. Returns

    1. Right to Withdraw

      1. You may cancel your order at any time within 14 days after the product has been delivered by providing us with notice in writing within that same time period (the “Withdrawal”). You will be responsible for the direct cost of shipping the products back to Ubiquiti and must do so within 14 days of submitting the Withdrawal.
      2. You will be refunded in full, including the delivery costs (but excluding the additional costs that arise because you have selected a method of delivery other than the standard delivery offered by us), provided that we can refuse reimbursement until we have received the returned product(s) or until you have produced evidence that you have sent the product(s) back, whichever is the earliest date.
      3. You should be aware that you are under an obligation to take reasonable care of the product(s) while they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against you for breach of statutory duty
      4. To return products under these conditions, please submit the Withdrawal either through Ubiquiti’s form or contact us at eu.store@ui.com.
    2. Defective products

      1. In circumstances where you consider that the product does not conform to the Contract at the time of delivery, such product may be returned for repair or replacement by submitting a Return Merchandise Authorization (“RMA”) request. For more information, please review the Limited Warranty which is extended to two years from the date of delivery for customers in the European Union.
      2. To submit a request for repair or replacement of any defective products, please submit a RMA request here.
      3. Ubiquiti will reimburse you for any reasonable costs incurred by you in returning the defective product.
    3. Products are non-refundable if they are damaged beyond reasonable wear and tear, abused or missing any accessories.
    4. For products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The return policy described in this Section IV applies to products purchased directly from the Store.
    5. THE PROVISIONS SET OUT IN THIS CLAUSE IV DO NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER CONTRACTS REGULATIONS.
  5. Limitations of Warranty and Liability
    1. The warranty for the products purchased on the Store is set forth in the Limited Warranty.
    2. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIQUITI DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENT. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE SERVICES AND ITS FEATURES OR FUNCTIONALITY AND ANY COMMUNICATION WITH YOU IS FOR INFORMATION PURPOSES ONLY, AND DOES NOT CONSTITUTE A WARRANTY OR REPRESENTATION. WITHOUT LIMITING THE FOREGOING, UBIQUITI DOES NOT WARRANT THAT THE OPERATION, OUTPUT OR IMPLEMENTATION OF THE SERVICES WILL: (I) MEET YOUR REQUIREMENTS; (II) BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE OR COMPLETE; (III) BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; OR (IV) THAT UBIQUITI OR ANY THIRD PARTY WILL RESOLVE ANY PARTICULAR SUPPORT REQUEST OR FIX ANY ERRORS OR THAT SUCH RESOLUTION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
    3. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL UBIQUITI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY OR OTHERWISE) FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF MONEY, REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR PURCHASE OF ANY PRODUCT ON ANY SITE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE). IF, NOTWITHSTANDING THESE TERMS, UBIQUITI IS FOUND TO BE LIABLE, THE LIABILITY OF UBIQUITI AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE FEES ACTUALLY PAID BY YOU TO UBIQUITI FOR THE SERVICES OR PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law.
  6. End User Only. Ubiquiti sells and ships products purchased on the Sites to end-users only, and Ubiquiti reserves the right to refuse or cancel your order if we suspect you are purchasing products for resale.
  7. Export Regulation. Products purchased from the Sites are of U.S. origin and are subject to U.S. and foreign export control laws and regulations. You may not use or export or re-export any product or service offered on the Sites in violation of any applicable laws or regulations, including, without limitation, the U.S. export laws and regulations. Please visit this link for more information.
  8. Severability. If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  9. Entire Agreement. These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

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