UI Singapore Store Terms and Conditions

OUR TERMS AND CONDITIONS WERE UPDATED ON OCTOBER 1, 2021

Ubiquiti (Singapore) Distribution Co. Pte. Ltd. (“Ubiquiti”) sells its and its affiliates’ products (“Products”) at https://sg.store.ui.com (the “Store”). These Terms and Conditions (these “Terms”) govern your order and purchase of any Products on the Stores.

BY ACCESSING OR PLACING AN ORDER ON THE STORE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS. ALL ADDITIONAL GUIDELINES, TERMS, OR RULES ON THE STORE, INCLUDING THE GENERAL TERMS OF SERVICE, THE PRIVACY POLICY AND THE LIMITED WARRANTY ARE INCORPORATED BY REFERENCE INTO THESE TERMS AND YOU ARE AGREEING TO ACCEPT AND ABIDE BY THEM BY ACCESSING OR PLACING AN ORDER ON THE STORE.

FOR IMPORTANT DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY, SEE SECTION IV.

  • Order and Pricing
    • We may, in our sole discretion, refuse or cancel any order and limit order quantity. You agree that your order is an offer to buy the Products or services listed in your order. Your receipt of a confirmation from us, however, does not constitute an acceptance of your order; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel your order, we will refund you the full amount paid.
    • We strive to communicate accurate pricing and Product information but will not be held responsible for any pricing, typographical or other errors in such communications. Additionally, we may make changes to any Product or services available on the Store, or to the applicable prices for any such Products or services, at any time, without notice. The materials on the Store with respect to Products and services may be out of date, and we make no commitment to update the materials on the Store with respect to such Products and services.
    • Prices shown are in Singapore Dollars. If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
  • Shipping
    • The title of the purchased Products passes to you when the Product is shipped.
    • While we work hard to ship out orders as soon as possible, there may be certain circumstances that delay your order, such as low Product availability. You acknowledge that all scheduled shipment dates are estimates only and agree that in no event will we be liable for any loss, damage or penalty resulting from any delay in shipment or delivery.
  • Returns
    • Refunds
      • Unopened Products: Any unopened Product purchased directly from the Store may be returned for a refund within 30 days of purchase with a valid proof of purchase.
      • Opened Products: Products purchased directly from the Store that are opened may be returned for a refund subject to the following conditions.
        • Items may only be returned within 14 days of purchase.
        • A 15% restocking fee may be applied.
        • Products are non-refundable if they are damaged, abused or missing any accessories.
      • To return Products under these conditions, please contact sg.store@ui.com. You are responsible for all shipping charges of returned items and cost to insure the shipment or accept the risk of loss or damage during shipment.
    • Defective Products
      • Defective Products purchased from the Store may be returned for repair or replacement by submitting a Return Merchandise Authorization (“RMA”) request if they are under warranty. For more information, please review the Limited Warranty.
      • To submit a request for repair or replacement of any defective Products, please submit a Return Merchandise Authorization request here.
      • Ubiquiti will reimburse you for any necessary costs incurred by you in returning the defective product if done within the first six (6) months after delivery of the Product.
    • For Products purchased from a third-party retail store, each individual retailer will have its own returns policy. Please contact the retailer you purchased from to determine its return policy and process. The return policy described in this Section III applies to Products purchased directly from the Store.
    • THE PROVISIONS SET OUT IN THIS CLAUSE III DO NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO DEFECTIVE GOODS OR GOODS THAT DO NOT CONFORM TO THE APPLICABLE CONTRACT UNDER THE CONSUMER PROTECTION (FAIR TRADING) ACT.
  • Limitations of Warranty and Liability
    • The warranty for the Product is set forth in the Limited Warranty.
    • DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIQUITI DOES NOT MAKE ANY CONDITIONS, WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ANY PRODUCT OR SERVICE, INCLUDING, WITHOUT LIMITATION, CONDITIONS, WARRANTIES OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR USE OR NON-INFRINGEMENT. ANY STATEMENTS OR REPRESENTATIONS ABOUT THE PRODUCTS AND ITS FEATURES OR FUNCTIONALITY AND ANY COMMUNICATION WITH YOU IS FOR INFORMATION PURPOSES ONLY, AND DOES NOT CONSTITUTE A WARRANTY OR REPRESENTATION. WITHOUT LIMITING THE FOREGOING, UBIQUITI DOES NOT WARRANT THAT THE OPERATION, OUTPUT OR IMPLEMENTATION OF THE PRODUCTS WILL: (I) MEET YOUR REQUIREMENTS; (II) BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE OR COMPLETE; (III) BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; OR (IV) THAT UBIQUITI OR ANY THIRD PARTY WILL RESOLVE ANY PARTICULAR SUPPORT REQUEST OR FIX ANY ERRORS OR THAT SUCH RESOLUTION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
    • LIMITATION OF LIABILITY.UNDER NO CIRCUMSTANCES WILL UBIQUITI OR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS OR LICENSORS BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY OR OTHERWISE) FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF MONEY, REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR PURCHASE OF ANY PRODUCT ON ANY STORE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE). IF, NOTWITHSTANDING THESE TERMS, UBIQUITI IS FOUND TO BE LIABLE, THE LIABILITY OF UBIQUITI AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, OR LICENSORS TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE FEES ACTUALLY PAID BY YOU TO UBIQUITI FOR THE SERVICES OR PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law.
  • End User Only. Ubiquiti sells and ships Products purchased on the Store to end-users only, and Ubiquiti reserves the right to refuse or cancel your order if we suspect you are purchasing Products for resale.
  • Export Regulation. Products purchased from the Store are of U.S. origin and are subject to U.S. and foreign export control laws and regulations. You may not use or export or re-export any Product or service offered on the Stores in violation of any applicable laws or regulations, including, without limitation, the U.S. export laws and regulations.
  • Severability. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  • Entire Agreement. These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter herein and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. The parties agree to exclude the application of the United National Convention on Contracts for the International Sale of Goods.
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